Frequently Asked Questions

Retail

• How do I find a JINS store? What time are your store hours?
• How long will it take to get my glasses purchased in store?
• Do I need to make an appointment?
• What makes JINS special?
• Are all products listed on the website available in-stores as well?

Orders

• How long will it take to get my glasses online?
• How do I checkout/buy a pair of glasses?
• How long can you hold my online order after purchase? I cannot get my new prescription until next month.
• Can I purchase glasses over the phone?
• I am having trouble with placing an order online, can you help me? (General & Technical Difficulties)
• What do I need to place an order for prescription glasses?

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Products and Services

• Can I order readers?
• Can I order prescription sunglasses?
• Can I order non-prescription glasses?
• I lost my Switch plate. Can I buy a plate only?
• Why do glasses have a "Proposition 65 warning"?
• What is "Alternative fit"?  

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Prescriptions

• What is a valid prescription?
• Can I get a prescription from JINS?
• What is the difference between Progressive and Mid-Near?
• What are progressive glasses?
• What is Pupillary Distance (PD) and how can I measure it if it is not provided with my prescription?
• What should I do if I'm having problems with my prescription?

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Shipping and Order Statuses

• Will you ship internationally?
• What is the cost of shipping?
• How can I check the status of my order?
• Can my order be expedited?

Warranty, Returns, and Exchanges

• What is your return/exchange policy?
• I purchased a pair of glasses from JINS overseas. How does the warranty work?  
• Can I get a refund to my other credit card?
• I paid with a foreign credit card. Can I get a full refund if I return my order?
• What is covered under your warranty and how can I use it?

Insurance and Payment

• Will insurance be accepted for my purchase?
• How can I get an itemized receipt for in-store order?
• How can I get an itemized receipt for online order?
• What information will appear on my credit card statement?
• Are HSA/FSA accepted forms of payment?

Gift card

• How long is the gift card valid for?
• Can I use the gift card for online purchases?
• How do I check my balance on my gift card?
• Are gift cards refundable?
• Can I add money to my gift card?
• Do you sell gift cards?