Frequently Asked Questions
Have questions? We have answers.
After Care
- My JINS lenses are now scratched, can this be fixed?
- I broke my glasses, what should I do?
- I received my glasses but they are not working out for me.
- I lost my glasses, what should I do?
- I lost my Switch plate. Can I buy a plate only?
- How much do you charge for lens replacements?
Retail
General & Technical Difficulties
Products and Services
- Breakdown of Lens Index of Refraction
- I purchased the Bose JINS glasses, and something happened to them. How can I get help?
- Why do glasses have a "Proposition 65 warning"?
- Can I replace the lenses purchased from another retailer?
- How is the width of frames calculated?
- Do you offer bifocal or progressive lens options?
Prescription
Shipping and Order Status
Insurance and Payment
- Will insurance be accepted for my purchase?
- Are HSA/FSA accepted forms of payment?
- How can I get an itemized receipt for in-store order?
- How can I get an itemized receipt for online order?
- What information will appear on my credit card statement?
- How long is the gift card valid for?