Frequently Asked Questions
Have questions? We have answers.
JINS Rewards
- My birthday was last month, will I receive Birthday points?
- Do you give points on birthday every year, or just the first year?
- How can I get a birthday reward?
- How do I sign up for the rewards program?
- Can I return my order if I redeemed rewards points for a discount?
- Can I redeem my points in combination with other promotions?
After Care
- My JINS lenses are scratched! Can this be fixed?
- I broke my glasses, what should I do?
- I received my glasses but they are not working out for me.
- I lost my glasses, what should I do?
- I lost my Switch plate. Can I buy a plate only?
- I purchased a pair of glasses from JINS overseas. How does the warranty work?
Retail
General & Technical Difficulties
Products and Services
Prescription
Shipping and Order Status
Insurance and Payment
- Will insurance be accepted for my purchase?
- Are HSA/FSA accepted forms of payment?
- How can I get an itemized receipt for in-store/online order?
- What information will appear on my credit card statement?
- How long is the gift card valid for?
- Can I use the gift card for online purchases?