Frequently Asked Questions

After Care

• My JINS lenses are now scratched, can this be fixed?
• I broke my glasses, what should I do?
• I received my glasses but they are not working out for me.
• I lost my glasses, what should I do?
• I lost my Switch plate. Can I buy a plate only?
• How much do you charge for lens replacements?

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Retail

• Do I have to schedule an appointment?
• Where can I find a JINS store?
• How long will it take to get my glasses purchased in store?
• What makes JINS special?

General & Technical Difficulties

• I made a mistake on my order after it has been placed, what should I do?
• How long can you hold my online order after purchase? I cannot get my new prescription until next month.
• I am having trouble with placing an order online, can you help me?
• How can I change or cancel my online order?

Products and Services

• Why do glasses have a "Proposition 65 warning"?
• Can I replace the lenses purchased from another retailer?
• How is the width of frames calculated?
• Do you offer bifocal or progressive lens options?
• What are the types of lenses you offer?
• Are all products listed on the website available in-stores as well?

Prescription

• What is a valid prescription?
• Can I get a prescription from JINS?
• What is the difference between Progressive and Mid-Near?
• What are progressive glasses?
• What is Pupillary Distance (PD) and how can I measure it if it is not provided with my prescription?

Shipping and Order Status

• How long will it take to get my glasses online?
• Will you ship internationally?
• What is the cost of shipping?
• How can I check the status of my order?
• Can my order be expedited?

Insurance and Payment

• Will insurance be accepted for my purchase?
• Are HSA/FSA accepted forms of payment?
• How can I get an itemized receipt for in-store order?
• How can I get an itemized receipt for online order?
• What information will appear on my credit card statement?
• How long is the gift card valid for?

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