We're sorry to hear that you did not receive your JINS glasses yet.
If your tracking number shows that the order has been Delivered, but you don't have the package, we are more than happy to help.
Please contact our Customer Support immediately within 30 days* of your order's shipment date. We can remake the order for you (free of charge) and re-send it to your shipping address.
*Disclaimer: Incorrect shipping addresses inputted during the ordering process and inquiries past the 30-day mark of your order's shipment date will not covered.