I received my glasses but they are not working out for me.

No worries, we have your back!

For inquiries adjusting to your prescription lenses, there is a two week adjustment period for any newly received prescription glasses (applies for same or updated prescription). Do not switch back and forth between old and new glasses - this will make the adjustment time longer.

For inquiries regarding the fitment of your frame, we will happily adjust your JINS frames in any of our store locations. Simply bring your glasses with you and ask any staff member for a fitting adjustment and you should be well on your way with a pair of glasses that fit uniquely to you.

Changed your mind? Whatever the reason for your return or exchange, our process is as simple and stress-free as possible. You can make a return or exchange within 30 days (items must be undamaged and purchased in the United States; No return for sale items)