I received my glasses but they are not working out for me.

No worries, we have your back!

For inquiries adjusting to your prescription lenses, there is a two week adjustment period for any newly received prescription glasses (applies for same or updated prescription). Do not switch back and forth between old and new glasses - this will make the adjustment time longer.

For inquiries regarding the fitment of your frame, we provide a complimentary virtual online fitting service at the comfort of your home! To schedule an appointment, please click here!

If you are located at a nearby JINS store location, simply bring your glasses with you and ask any staff member for a fitting adjustment and you should be well on your way with a pair of glasses that fit uniquely to you.

Changed your mind? Whatever the reason for your return or exchange, our process is as simple and stress-free as possible. You can make a return or exchange within 30 days (items must be undamaged and purchased in the United States; No return for finale sale items)