Each country has their own policy on warranty. For JINS glasses purchased outside of the US (Japan, China and Taiwan), we assist you based on the US warranty, not the location the glasses were purchased in. Here are our basic rules. Please note that there is no warranty coverage for purchases made in JINS Philippines since they are franchised.
1. No refunds will be issued. No exceptions.
2. For any warranty claim, a receipt or warranty is required.
3. Frame warranty:
Only covered for an obvious defects within one year of purchase. We offer free frame exchange only if the exact same product is available at JINS US.
4. Lens warranty:
We offer free lens exchange only if the exact same product is available at JINS US and also the following conditions are met:
- for a purchase made within 30 days
- for an obvious defect within one year of purchase
Please note that a valid doctor's prescription is required.
Already past 30 days? We offer lens exchange with a fee. Please contact us for pricing information.