Each country has their own policy on warranty. For JINS glasses purchased outside of the US (Japan, China and Taiwan), we assist you based on the US warranty, not the location the glasses were purchased in. Here are our basic rules. Please note that there is no warranty coverage for purchases made in JINS Philippines since they are franchised.
1. No returns or exchanges will be issued. No exceptions.
2. For any warranty claim, a receipt or warranty is required.
3. Frame warranty:
Only covered for an obvious defects within one year of purchase. We offer free frame exchange only if the exact same product is available at JINS US.
4. Lenses warranty:
We do not accept any warranty for lenses. If you would like to replace the lenses, your glasses will be subjected to our standard lens exchange service. For more information, please click here.
(Please note that a valid doctor's prescription is required.)