How can I check the status of my order?

You can check the status of your order by logging in and looking at your Order Status page.

Your order with us can be in one of four stages:

1. Waiting for Prescription Information

2. Pending (Waiting for Verification & Confirmation)

3. Processing (for in-stock order)

4. Waiting for lenses (for special order)

5. Assembling

6. Complete

7. On Hold (Our customer representative will contact you)

To track a package that has already shipped, please use the tracking number provided in the shipment confirmation e-mail sent to you.