For in-store orders, please contact the respective store directly.
For online orders, you may log in to your account and click on the "ORDERS" heading on the right hand side:
Your order can be in one of four stages:
1. Waiting for Prescription / RX Verification
2. Pending Processing (Prescription has been verified; awaiting for shipments team to confirm order)
3. Processing (for in-stock order)
4. Waiting for Lenses (for special ordered lenses)
To check where your order is specified, feel free to view our Order Status page.