How can I check the status of my order?

For orders made in our store locations, please contact the respective store directly.

For online orders, you may login to your account and visit your "Order Status" page.

Your order can be in one of four stages:

1. Waiting for Prescription Information

2. Pending (Waiting for Verification & Confirmation)

3. Processing (for in-stock order)

4. Waiting for lenses (for special order)

5. Assembling

6. Complete

7. On Hold (Our customer representative will contact you)

To check where your order(s) falls under our Order Status, feel free to view our page here:

https://www.jins.com/us/order-status