How can I check the status of my order?

For in-store orders, please contact the respective store directly.

For online orders, you may log in to your account and click on the "ORDERS" heading on the right hand side:

Your order can be in one of four stages:

1. Waiting for Prescription / RX Verification

2. Pending Processing (Prescription has been verified; awaiting for shipments team to confirm order)

3. Processing (for in-stock order)

4. Waiting for lenses (for special order)

5. Complete

To check where your order is specified, feel free to view our Order Status page.