I am having trouble with placing an order online, can you help me? (General & Technical Difficulties) Mayumi E September 28, 2018 22:54 Updated Follow We would love to help with any problems you're having with placing an order. Just contact us. Related articles What do I need to place an order for prescription glasses? How can I change or cancel my online order? What is the process an order goes through before reaching me? How long will it take to get my glasses purchased online? Can I purchase glasses over the phone? Comments 0 comments Article is closed for comments.