I am having trouble with placing an order online, can you help me? Mayu August 20, 2020 16:57 Updated Follow We would love to help with any problems you're having with placing an order. Just contact us. Related articles How can I place an order? How long can you hold my online order after purchase? I cannot get my new prescription until next month. How long will it take to get my glasses online? Breakdown of Lens Index of Refraction I received my glasses but they are not working out for me. Comments 0 comments Article is closed for comments.