I am having trouble with placing an order online, can you help me? JINS Customer Support August 20, 2020 16:57 Updated Follow We would love to help with any problems you're having with placing an order. Just contact us. Related articles How can I change or cancel my online order? How long will it take to get my glasses online? How can I find glasses that fit my needs? How can I check the status of my order? What is a valid prescription? Comments 0 comments Article is closed for comments.