How can I change or cancel my online order? Mayumi Eda September 28, 2018 22:54 Updated Follow Our Customer Support Specialists work quickly to process, manufacture, and ship your order, so contacting us as soon as possible will give us the best chances to make changes. Reach us here. Related articles How can I find glasses that fit my needs? What is the process an order goes through before reaching me? What is your return/exchange policy and how can I use it? What do I need to place an order for prescription glasses? Can I purchase glasses over the phone? Comments 0 comments Article is closed for comments.