How can I change or cancel my online order? Mayumi E July 30, 2019 22:50 Updated Follow Our Customer Support Specialists work quickly to process, manufacture, and ship your order, so contacting us as soon as possible will give us the best chances to make changes. Reach us here. Related articles How can I find glasses that fit my needs? How long will it take to get my glasses online? What is your return/exchange policy? What do I need to place an order for prescription glasses? Can I purchase glasses over the phone? Comments 0 comments Article is closed for comments.